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GOVERNMENT OF INDIAGOVERNMENT OF INDIA
A Digital India Initiative

Thane: Intelligent Transport System for effective public transport

January 20, 2022

Problem/Challenge:

As per 2011’s census, Thane city has a population of more than 18 lakhs, which is growing steadily. In Thane, mobility is a major concern; be it going to school, college, and office or for any other purpose citizens generally rely on the public transport system to travel within the city. Thane Mahanagar Transport Undertaking (TMTU) provides bus services for the residents of the Thane city as well as its surrounding areas. About 100+ bus routes are served by TMTU’s fleet of 500+ buses. TMT plies its buses within the city and to the adjoining areas, including connectivity to the western suburbs of the Mumbai city.

The city faced multiple challenges with respect to it’s bus transportation system. These primarily included long waiting time for passengers, over-crowded buses, lack of data for available buses, etc. Due to the unavailability of readily available information related to public busses, citizens were reluctant to effectively utilize public transport, especially during the peak hours. Also, with the onset of COVID-19 pandemic, it became crucial for the city officials to manage the public buses effectively and judiciously, so that some of the buses could be used as ambulances to reduce the stress on healthcare facilities during the peak COVID-19 situation.

A few of the major problems and challenges faced in the city revolved around the below mentioned aspects:

  1. TMTU was unable to plan its buses efficiently. Planning of buses and routes was not in synchronization with the demand.
  2. Real-time planning of resources was not possible in the traditional system.
  3. There data regarding use of buses in peak hours was unavailable.
  4. Passengers were unable to get the information on bus routes, buses’ Estimated Time of Arrival (ETA) at the bus-stops, changes or diversions of bus routes in the city. The information of buses was neither available on bus-stop nor on any website/ mobile application.
  5. It was difficult to monitor the location and status of buses for Transportation authorities.
  6. The central bus controller was unable to track and communicate with each bus driver/conductor.

Solution – Intelligent Transport System:

Considering the fast growth of the city and increasing demands and expectations of citizens from the city-government, Thane Municipal Corporation (TMC) envisaged to implement an Intelligent Transport System (ITS).

This system provides a facility to the city officials to easily monitor and tackle several issues using enormous amount of data generated from the ITS application. The system also allows to display information in real-time to enhance citizen’s travel experience and provide user-friendly transport services. Thane Smart City Limited (TSCL) took up this transformational to reduce time and improve travel experience for citizens. The application also helps to monitor movement details, fuel management, buses in running and idle stage, not in communication and under repair.

These aforementioned solutions have been accomplished with extensive use of data from the ITS:

  • Collection of Data: Information such as traffic volume, traffic speed, time, location, vehicle monitoring, etc. is gathered in this step. The data is accumulated with the help of hardware components such as automated vehicle identifiers, GPS sensors, vehicle tracking systems, surveillance cameras etc. The data is then transmitted to centralized servers to perform the necessary analysis.
  • Channelling of Data: The flow of transmission of data begins from data collection to analysis at the TMC servers, and then finally the end user, which are transportation authorities as well as the commuters.
  • Data analysis: It consists of filtering of data to get rid of any errors, and then the data is fed into specialized software that is crucial in determining traffic related forecasts, and other information which can be deemed useful for the commuters.

Insights obtained from Data:

The City realizes that data is an important asset to not only design better transport, but also effectively route the buses as per traffic congestion. Several key insights are drawn from the data which is analysed and channelized through the ITS daily, of which some have been mentioned below:

  • Every day, 4+ lakh citizens avail the bus services of TMTU and generate daily revenue of approximately 42 lakh rupees from ticket sales.
  • More than 16,000 citizens downloaded the “WhereIsMyTMTBus” Mobile App.
  • Best possible route guide is available to the commuters using the mobile application.
  • Passengers Information System (PIS) proved to be a key component of the ITS since these help numerous passengers at the bus stops.
  • Real-time location of 350 + buses is shown on the map, thus facilitating better decision making for the transport authorities
  • Panic Alarm Alters are being shown at Integrated Central Control Centre (ICCC) when panic button is pressed in the bus. Analyzing several panic incidents led stakeholders to this crucial decision.
  • In case any bus stop is not attended by driver, an alert is sent to the ICCC.

Data Visualizations:

Below are some of the images of the various dashboards developed as part of the ITS application:

Figure 1: No of buses available for tracking

Figure 2: Vehicle movement tracking report

Figure 3: Details of vehicles on google map

Figure 4: Particular vehicle mapping portfolio

Figure 5: Route selection wise bus availability details

Figure 6: Estimated time required for Bus

Figure 7: PIS displays available at bus stops

Benefits:

A platform like ITS has helped citizens and TMTU as highlighted below:

  • Real-time monitoring of all routes and fleet of 420 buses for TMTU through the Integrated Central Control Centre (ICCC)
  • Reduced traffic congestion on city roads and reduced carbon footprint
  • Real-time alerts of any mechanical problems of the buses to concerned authorities and ICCC
  • Citizens can plan their journey easily with real-time ETA (Estimated Time of Arrival) information of the buses, seat availability etc.
  • Details of buses available for travelling routes, along with estimates around time of the bus shown on PIS displays available at Bus Stop and Mobile App.
  • Availability of best possible route guide to the commuters using the mobile application (WhereIsMyTMTBus)

Conclusion:

The data solutions implemented through the ITS proved to be instrumental in helping city officials as well as the citizens through numerous use-cases as highlighted above. The key outcomes accomplished through this project have been enhanced passenger experience, reduced carbon footprint, better incident management, informed decision making, effective management of resources and overall improvement in Thane’s public transport.

Moving ahead, TSCL plans to install more PIS (Passenger Information System) displays to cover more bus stops in the city adding to its improved transport facility and also other allied areas.

Furthermore, TSCL plans to drive other initiatives and processes through ITS such as traffic management, monthly pass, online ticketing through mobile application etc. to further improve the public transportation in the city.

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