A Digital India Initiative

PCMC : COVID-19 WAR ROOM Integrated Command and Control Centre

April 17, 2020

COVID-19 War Room

Pimpri Chinchwad Municipal Corporation (PCMC) has set up an ‘Integrated Command and Control Centre’ (ICCC) as the ‘COVID-19 War Room’ to aid in decision making to combat COVID-19. The ICCC is being used as the central control room for collection, collation, analysis and dissemination of the COVID-19 related data. This has led to a significant reduction in coordination time helping PCMC take prompt decisions based on the most recent data points.

The ICCC at present has 4 dashboards as which mainly cater to

  1. a) Monitoring and managing the COVID-19 Patients’ Status,
  2. b) Crowd control and lockdown monitoring through the Road Surveillance System and
  3. c) Assistance to the citizens through SARATHI Helpline.

COVID-19 Healthcare and Patient Tracking Dashboard

PCMC has developed a dashboard which provides real-time information on COVID related cases, testing and healthcare arrangements. Each hospital has been provided access to the dashboard via a dedicated online form wherein, the information is filled by each of the hospital unit which gets updated on real-time basis on the dashboard at ICCC. The snapshots below provide a complete overview and the features of the dashboard. As soon as a patient steps in at any of the PCMC designated healthcare facilities for COVID-19 related health complaint, the patient’s details get added to the dashboard and the entire journey from assigning the patient to a healthcare facility, admitting to the hospital to releasing the patient to home / institutional quarantine  or treating in the hospital (if found positive) is captured and available to the decision makers. The snapshots below provide a complete overview and the features of the dashboard.

COVID-19 GIS Dashboard

The COVID-19 GIS Dashboard is a location-based information system used to geotag – people who are home quarantined (purple colour dots on map), last location of COVID-19 positive persons (Red Drop Marks), Area Cordoning (Black lines), Lane closure, etc. Once a patient is found to be COVID-19 positive, his/her last location of stay is marked on the dashboard. Similarly, all home quarantined persons are marked on the map. This information is used to generate a heat map which helps classify areas from low risk to high risk. This dashboard is also used to identify epicentres of COVID-19 cases which helps the Health Department to identify locations for immediate spraying of disinfectants. The same information is used by the Medical Department to send out special Task Forces for carrying out door to door campaigns and identify if there are more cases. This geographical based information assists in identifying the areas for condoning-off to contain any further spread.

City Surveillance Dashboard

A total of 298 ‘point-tilt-zoom’ surveillance cameras are installed at 85 locations across PCMC jurisdiction to monitor the activities. A dashboard of this surveillance system is set up at ICCC and is jointly monitored by PCMC and Pimpri-Chinchwad Police. PCMC is also initiating video analytics which will provide alerts in case crowd gathering of more than 3 people is spotted by the surveillance cameras at any of the locations. Additional similar interventions are being explored and will be implemented subsequently.

SARATHI Helpline Dashboard

PCMC has a dedicated helpline platform viz., SARATHI (System of Assisting Residents and Tourist Through Helpline Information), wherein citizens can request for any assistance with respect to service delivery. All calls received through helpline are saved as audio file and is also documented with respect to date and nature of request, responsible department and zone, status of closure of request.

A dashboard of SARATHI is set up at ICCC which provides analytics on:

  • Major request/ complaints from citizens – this is a good indicator of the key assistance required by citizens during lockdown and enables the authority in focusing the efforts.
  • Request/ Complaint Redressal Status – this enables in allocating resources amidst operating with limited manpower.
  • Zone-wise request/ complaints – the number of request zone-wise indicates which areas need more attention and accordingly manpower can be deployed.