Implementation of Integrated Command & Control Center (ICCC) in Prayagraj City
The ICCC Prayagraj contract was signed on 1st Aug’18 with a project timeline till Sep 2019. The geographical coverage of the project has been divided in two categories as mentioned below:
The geographical coverage and strategic focus of the project has been divided in two perspectives as mentioned below:
ICCC for Pan City area to enable collation of information and collaborative monitoring, thus helping in the analysis of data for quicker decision making. Intelligent operations capability shall ensure integrated data visualization, real-time collaboration and deep analytics that can help different stakeholders prepare for exigencies, coordinate and manage response efforts, and enhance the ongoing efficiency of city operations. The interface at ICCC gives a real-time and unified view of operations.
ICCC for Kumbh Area to implement holistic and integrated video surveillance system for Kumbh Mela 2019 in Allahabad City for. The major objectives of the systems are: –
Allahabad Smart City Limited envisages deployment of following components to achieve the above- mentioned objectives:
A unique feature of the Intelligent Traffic Management System installed across 19 junctions is that it is adaptively driven and largely proactive giving leads and feeds to the administrators to facilitate alignment of traffic flow based on prevailing situations.
1000+ cameras installed at more than 250+ locations throughout the city enables the Police
to deter, detect and deal with criminal activities to ensure citizens’ safety.
The daily waste generated is sustainably channelized across 500 dustbins and 48 dumping locations with the entire collection and segregation process monitored through a GPS tracking system to ensure that the city remains clean and healthy.
A dedicated helpline with round the clock operations address queries of pilgrims and locals and triggers instant responses for city administrators if any emergency situation arises.
As per RFP scope of work, 22 Camera with Crowd Management analytics were installed at 5 Major Ghat areas i.e. Sangam Nose, Arail Ghat, Ganga Prasar, Dashwamedh & Nagvasuki Ghat to monitor real time crowd through several reports generated on real time as well as on hourly basis to calculate average crowd density (Person per Sq. Mtr.) present at Ghat areas. Another 19 Crowd Cameras were installed at 13 Key locations in the City to report hourly flow of people entering to Kumbh Snan Ghats.
Crowd Analytics application has been integrated with Centralized ICCC dashboard platform (i.e. CKC) to display the alerts in Geographical Maps. Moderate & Critical Alert were set for Crowd Density above 2.5 & 3 (Person per Sq. Mtr.) respectively.
Based on data generated through Crowd Cameras, System generated Alerts for dense crowd density were generated and sent for action to respective Police Officials.
fig. Alerts generated on 15th Jan’19 due to assembly of 1.8 person per sq. mtr. on Sangam Nose
Basis these alerts Police Officials have initiated preventive SoP’s to counter this situation which resulted in diversion of pilgrims from this Ghat to nearby Ghats resulting in decrease in inflow and hence, reduction in crowd density resulting in reduction in severity of situation.
In order to facilitate efficient and faster decision making, several systems generated reports gets displayed on ICCC software CKC dashboard for easier understanding of situation. Some of the sample system generated reports are shown below:
2. Crowd Management: Overall Crowd Density (14th Jan’19 to 04th Mar’19)
3. Crowd Management: Line Entry and Exit Count (14th Jan’19 to 04th Mar’19) using 19 cameras
A dedicated helpline 1920 with round the clock operations for addressing queries of pilgrims and locals was set up at KM CCC for making the Kumbh experience of Pilgrims pleasant and issue free.
This helpline was also integrated with UP DIAL 100 for addressing any distress calls received which needs immediate response.
Near the contact centre, a war room committee was also established which comprises of representatives from all the immediate response authorities and basic necessity agencies. This helped in triggering instant responses for city administrators in case any emergency situation.
The overall operating procedure of 1920 contact centre helpline has been depicted below:
The day wise call receipt details have been shown below:
Once the call is received, the same will be registered in CKC software. Based on the kind of incident linked with the call, specific SoP as defined in system initiates and the information is passed to significant agencies via. different modes i.e. message, call and radio announcements. Once the information is passed on, specific actions are performed by the respective agencies. After fixed waiting time, feedback call was made to those agencies and the incident was closed as per the feedback received. Below is the bar chart depicting total number of resolved incidents created throughout the Kumbh duration: